1. Data We Collect
In order to provide the best possible service, rajapola collects several categories of data from users. This data is gathered through the account registration process, use of the platform, and interaction with the features available.
The following are the types of data we collect:
- Account information: Full name, email address, phone number, date of birth, and encrypted password.
- Device and & browser data: Device type, operating system, IP address, browser type, and session data used to optimize the platform's display.
- Payment information: Details of the payment method used (such as bank name or digital wallet) to process deposits and withdrawals in Rupiah (IDR). We do not store full account numbers directly; sensitive financial data is processed through an encrypted payment system.
- Usage data: Game history, category preferences, access times, and pages visited to help us improve the user experience.
- Cookies and tracking data: Information collected via cookies to remember your preferences and ensure login sessions remain secure.
All data is collected on a lawful basis — to fulfill contractual service obligations, improve platform quality, and ensure the security of transactions and user accounts.
2. Purpose of Data Use
The data we collect is used solely for the operational needs and service improvement of rajapola. We do not use user data for purposes unrelated to the services we provide.
Specifically, user data is used to:
- Processing registration, identity verification, and user account management.
- Facilitate deposit and withdrawal transactions in IDR (Indonesian Rupiah) securely and accurately.
- Send important notifications regarding your account, promotions, or changes to our service policies.
- Detect and prevent fraudulent activity, account misuse, or violations of our terms of use.
- Analyze usage patterns to improve the platform's features and overall performance.
- Meet applicable legal obligations when required by the relevant authorities.
rajapola will not sell, rent, or distribute users' personal data to third parties without explicit user consent, except in situations required by law.
3. Cookies & & Tracking Technologies
rajapola uses cookies — small text files stored on your device — to enhance your browsing experience and ensure the platform functions properly. Cookies help our system remember your preferences, keep your login session active, and analyze how users interact with the platform's pages.
There are two main categories of cookies we use: essential cookies required for the platform to function (such as session management and login security), and analytics cookies that help us understand usage patterns in an aggregated and anonymous way for service improvement purposes.
You can configure or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect platform functionality, including the ability to stay logged in or access some specific features.
We do not use cookies to track your activity outside the rajapola platform or to serve third-party advertisements.
4. & Data Storage & Security
User data security is the top priority of rajapola. All data we collect is stored on servers protected by technical and organizational security measures that meet industry standards, including SSL encryption for all data transmission between your device and our servers.
Sensitive financial data, including information related to IDR payment methods, is processed using strong encryption protocols. We restrict access to users' personal data solely to internal personnel who require that access to carry out legitimate operational duties.
Although we implement comprehensive security measures, no digital security system can guarantee absolute protection. We therefore encourage users to take an active role in keeping their accounts secure, such as by using strong passwords and not sharing login credentials with anyone.
User data will be retained for as long as the account is active or as long as necessary to fulfill the purposes set out in this policy. After an account is closed, data will be retained for a defined period in accordance with applicable legal obligations, then securely deleted.
5. Sharing Data with Third Parties
rajapola may share user data with trusted third parties in limited situations and for specific purposes. This data sharing only takes place when necessary to operate our services and is always carried out with due regard for user privacy protection.
Situations in which data may be shared include:
- Payment service providers: Information required to process IDR deposit and withdrawal transactions is passed on to payment service provider partners whose security we have verified.
- Legal obligations: rajapola may disclose user data to competent authorities where required by law or in connection with the investigation of suspected serious legal violations.
- Technical service providers: Technology vendors who assist us in operating the platform infrastructure are bound by strict confidentiality agreements and are not permitted to use user data for any purpose other than those agreed upon.
We do not sell or rent users' personal data to any party for marketing or advertising purposes. Every third party working with rajapola is required to comply with data security standards equivalent to those we apply.
6. User Rights & Data Control
As a rajapola user, you have a number of rights regarding your personal data that we fully respect. We are committed to making it easy and transparent for you to exercise these rights.
- Right of access: You have the right to request information about what personal data we hold about you.
- Right of rectification: If the data we hold is inaccurate or out of date, you have the right to request that it be updated or corrected through your account settings or by contacting our support team.
- Right of erasure: You may request the deletion of your personal data, noting that some data may need to be retained to fulfill legal or contractual obligations that remain in effect.
- Right to restriction of processing: Under certain conditions, you may request that the processing of your data be temporarily restricted.
- Cookie control options: You can manage your cookie preferences through your browser settings at any time.
To submit a request relating to the rights above, you can contact the rajapola support team by email at [email protected]. We will respond to your request within a reasonable timeframe. Further information is also available on the page FAQ policy.
7. Policy Changes & How to Contact Us
rajapola reserves the right to update this Privacy Policy at any time to reflect changes in our service practices, applicable legal requirements, or improvements to data security standards. Users will be notified of any significant changes via a notification on the platform or through their registered email address.
The latest version of the Privacy Policy is always available on this page and takes effect from the update date shown. Continued use of the rajapola platform after an updated policy has been published will be considered acceptance of those changes.
If you have any questions, concerns, or requests regarding this privacy policy or the handling of your personal data, please contact us via:
- Email: [email protected]
- Page FAQ for general questions about privacy and your account
Our team is ready to help answer your questions and ensure that your privacy as a rajapola user is always well protected.
Your Data Is Safe, Your Gaming Experience Is Stress-Free
With clear and transparent privacy protection, you can focus on enjoying entertainment at rajapola without worrying about data security.